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SAMEERA BEHL
Mobile: 09876543210
A seasoned business management professional with a passion for learning & development and a proven track record in building and nurturing talent through learning interventionsPROFILE SUMMARY
· A competent professional with nearly 16 years of experience in Learning & development, Human Resource Management and Client Relationship Management in diversified industries such as FMCG, BFSI, Hospitality, Telecom, Retail
· Highly creative and self-motivated with strategic changes and business level engagement for increasing the transference of learning from the classroom to the job and in motivating employees.
· Delivered training, designed modules, led teams of trainers and directed enterprise
· Expertise in designing processes for training roll outs and managing overall functioning of processes & implementing processes in line with the policies.
· Strong acumen to research & develop content to suit organizational requirements and fill dearth of skills.
· Excellent record of building & retaining highly motivated sales teams, distribution networks & prestigious key accounts.
· Self-motivated, multi-tasking team player with leadership abilities. Interact easily with people of diverse backgrounds, cultures, and professional levels.
· Focused & goal-oriented with unsurpassed communication, organized presentation & interpersonal skills
CORE COMPETENCIES
Team Leadership Training / Learning & Development Content Development
Executive Mentoring & Coaching Training Need Analysis Program Implementation
Organization Development Train the Trainer Recruitment
ORGANISATIONAL EXPERIENCE
Since Nov’08 with Godfrey Phillips India Ltd., New Delhi as Regional Manager - Training
Highlights:
· Essayed a major role in:
o Managing complete Training & Development in the assigned region
o Developing & executing training programs on behaviour, skill development, sales, product and brand promotion for various levels in sales
o Identifying the training needs of the branch in consultation with sales and operations heads
o analysing the business needs and developed the content for behavioural training modules for various functions across the organization
o Prepared the training programme calendar, customized training modules based on the training needs of the branch
· Holds the distinction of making 40 trainers from Sales System by Train The Trainer
· Currently handling a very critical OD/Change management project
· Handling OJT for AMs & ASM as a part of their succession planning and process improvement
· Designing and execution of competence linked Leadership / Career / Succession Planning interventions
· Pivotal in:
o Handling training vendors for various training program from time to time
o Overseeing the change management issues and developing interventions accordingly
o Executing various mentoring and coaching projects in the branch
· Part of the Corporate Team of Assessment Centre / Development Centre / Leadership Development training initiativesof Corporate HR for leadership development
· Carried out various HR activities for the branch including recruitment
· Led a team of 3 trainers
· Significantly contributed in:
o Handling various initiatives on employee satisfaction surveys and R&R sessions
o Designed and executed training for the sales team on a IT driven business management tool, conducted refresher trainings on use of the devise
May’06-Oct'08 with HR-Initiatives (Intercontinental the Grand Group), New Delhi –as Senior Consultant Training and Development
Highlights:
· Involved in:
· Identified, designed, developed and delivered attitudinal and motivational training for various Corporate Houses and the Hotel Division of the Grand Group
· Planned, scheduled and coordinated training intervention with the HR Heads, Regional Heads and Chief Operating Officer of different units
· Delivered training sessions for large corporate like ICICI, TCI, Nirulas, Areva, RICO and Hotel Inter-continental on diverse topics like:
o Attitudinal Skills, Team Building, Behavioural Skills and Sales
o Business etiquettes, Negotiation Skills, Interpersonal Skills and Personal Grooming
o Communication Skills, Presentation Skills
o Emotional Intelligence & Train the Trainer
· Initiated, developed and implemented Talent Management Process
· Was a major contributor of developing and setting up of the Grand Academy and The Management Trainee Program of the group now known as Lalit Suri Academy of Learning
· Carried out the recruitments at junior and middle level positions.
· Conceptualised & implemented policies on R&R, performance appraisal, competency mapping, etc
· Spearheaded a team of 3 Trainers and 1 Content Developer
· Initiated a program on attitudinal re-engineering for all levels at the group under the change management initiative which covered 1200 employees across the organization
Sep’04-Apr’06 with Aspectum (Part of EDOOR Consulting), Gurgaon as Trainer Soft Skills and Sales (Project of Airtel)
Highlights:
· Led the execution of Airtel Project for training & mentoring Sales & Operations staff and Telecallers of Airtel
· Looked after agencies with a team of 30 Executives in every quarter
· Played a key role in organising classroom trainings for Executive and Telesales Staff on weekly basis
· Monitored executive calls at the field and recommended value-added improvements
· Successfully conducted training on:
· Behaviour and Soft Skill
· Call Audit and Re-training
· Product and Process
· Increased the percentage of ok cases by executives in case of welcome agencies and success rate of tele callers
· Distinction of conducting sales programs across India, for Maruti dealership staff, on topics such as Negotiation Skills, Selling by Exchange, Selling by Customer Service and Induction
May’02-Aug’04 with Fresh & Honest Café Ltd., New Delhi as Assistant Manager (Sales & Training)
Highlights:
· Supervised the sales & marketing activities for Coffee, Tea, Soups and Milkshakes (on franchise basis) for the Institutional/ Corporate sector
· Successfully guided a team of 4 Executives, conceptualized & deployed business development strategies for accomplishment of top-line profitability
· Effectively identified key accounts in the institutional and corporate sector and generated maximum business from them
· Efficiently coordinated the sales & induction training for Sales Force of the company; imparted training on soft skills and deal negotiation skills.
· Stellar role in acquiring key institutional accounts such as Taj, Maurya, Hyatt, Meridian, Grand, Surya, American Express, HCL, Ericsson, Escorts and Gillette
· Holds the credit of increasing the market stake of Italian Coffee (ILLY) & monthly billing from Rs. 30 Lakhs for institutions and Rs. 10 Lakhs for corporate to 50 & 30 respectively.
PREVIOUS EXPERIENCE
Jan’99-Apr’02 with Rama Motors, New Delhi as Sr. Consultant Sales & Auto Finance
Oct’95-Aug’97 worked with Tourism Cooperative International Airport as Shift In-charge
EDUCATION
· PG Diploma in Management from Deventer Business School, Netherlands: 1997- 1998
· Diploma in Hotel Management from Institute of Hotel Management, Gwalior: 1992-1995
PERSONAL DETAILS
Date of Birth : 10th November 1975
Address : A-201, 12/1 N S Road , Delhi - 110004
Languages Known : English , Hindi and Punjabi
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