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Fatima Karim
F-309, Jahana Bagh, New Delhi - 984712
Mob: +919876543210
Email:_fatima@gmail.com
Career Objective:
An information technology professional with 5+ years of diverse experience in the fields of infrastructure management and system administration. Seeking a position to implement twin benefits of acquired experience and system savvy to effect superior technology solutions.
Innovative:
Consistently analyse and improve technical capabilities related to the field of Information Technology there by increasing the efficiency and competitive with the fast growing Technologies.
Core Professional Competencies
à Customer Services/Solutions à Lotus Notes Administration
à Active Directory à Backup Administration
à IT Infrastructure Management à Team Building and Staff Retention
à Vendor Management à Resource Planning and allocation
à MIS preparations and reviews à Performance Improvement Plans
à Standard and Best Practices à Presentations to Client
à Escalation and Complain Handling à Training Program for new joinees
Professional Experience
Nippon Data Systems Ltd.
Sr. System Engg.
Since April 2012 till date
Roles and Responsibilities:
Ø Server management and OS and Backup Administration
· Managing Technical team which is responsible for infrastructure management services.
· Creating standard server build.
· Updating servers with latest packs and hot fixes.
· Troubleshooting active directory problems.
· Implementation and administration of DHCP and DNS.
· Implementation and administration of Group Policies
· Review and remediate software failures and to eliminate the problems that causes those failures.
· Remote Administration of servers across PAN India branches.
· Installation and configuration of Application as required.
· Performance Monitoring of servers in terms of CPU, Memory and Disk utilization.
· Domain User creation and deletion.
· User and group permission.
· Folder sharing and administration of permissions.
· Creation of Network folder and Quota Management.
· Creating Backup Policies and taking backups of servers and restoring data as per customer request
· Escalation for H/W problems to vendor.
I GATE Global Solution Ltd.
Sr. Engineer
Since Nov 2009 to Mar 2012
Client: New Holland Fiat India Pvt. Ltd.
Achievement: Got Spot Award for enhancing customer satisfaction and creating operational excellence
Roles and Responsibilities:
Ø Server management and OS and Backup Administration
· Managing Technical team which is responsible for infrastructure management services.
· Creating standard server build.
· Updating servers with latest packs and hot fixes.
· Troubleshooting active directory problems.
· Implementation and administration of DHCP and DNS.
· Implementation and administration of Group Policies
· Review and remediate software failures and to eliminate the problems that causes those failures.
· Remote Administration of servers across PAN India branches.
· Installation and configuration of Application as required.
· Performance Monitoring of servers in terms of CPU, Memory and Disk utilization.
· Domain User creation and deletion.
· User and group permission.
· Folder sharing and administration of permissions.
· Creation of Network folder and Quota Management.
· Creating Backup Policies and taking backups of servers and restoring data as per customer request
· Escalation for H/W problems to vendor.
ØHelpdesk Management Services
· Monitoring helpdesk services and make sure that each and every call should be logged in incident management tool and must be closed with proper solution within defined SLA as per the client.
ØMail Management services
· Lotus mail
üUser ID creation after receipt of duly filled and approved form by departmental Head and IS
üLotus client support at end user
üResponsibility of monitoring of Lotus server (Performance, Space)
üManaging escalation routing archiving and replication problems of users.
üRestoration of mail file backup if required.
üMonitoring server statistics for pending and dead mail and take action accordingly.
üResponsible for managing mail quota size of user’s mail file.
üIdentify and troubleshoot replication and mail routing problems at server end.
üMaintenance of server and user mailbox.
üMonitoring of Domino Servers.
üMonitor/Troubleshoot server tasks.
üKeeping a Check on disk space utilization. Allotted quotas for Specific Databases & mail files. Automated checklist for checking disc space and free disc space of the server.
üManaging Access Control Lists of Databases and Domino Directory.
üResolve/Restore user’s mailbox corruption problems.
üMaintaining the disk quotas of the users.
· Outlook mail
üFollow up HR and CNH for ID creation after receipt of duly filled and approved form by Departmental Head and IS
üMS Outlook client support at end user.
Ø Vendor Management
· Lodge complain of H/W problem to Vendor
· Follow up vendor till closure.
Ø Asset management services
· Maintain H/W and S/W database
· AMC and Warranty details and management
· Configuration Management & Change Management
· Keeping track of S/W Licenses.
Ø Desktop/Laptop Support
· Initial configuration
· Trouble shooting restricted to O/S level
· Standard S/W installation and initial configuration
ü OS - WIN 2K or XP, Latest Service Pack, Windows Update, McAfee 8.5, EPO Agent, MS Office 2003/2007, Internet Explorer 6.0 , Acrobat Reader 6.0, Baan, Lotus Notes 7.0, WinZip 11.0, WIN VNC
üRequest based Approved s/w installation
üCAD, ProE, MS Project, Acrobat professional, AT&T Dialup, Neo Accel, Rumba, PageMaker Photoshop etc.
Production Support:
· Installing and Configuring Windows 2000/2003, with clients include Windows2000 Professional, Windows XP and Windows 7
· Configuring and maintaining DHCP servers.
· Configuring and maintaining File server.
· Configuring and maintaining print server and assigning printers to users.
· Maintaining backup of server through CA ARCserve.
· Configuring user level, file level security, and System policies.
· Troubleshooting network problems and responsible for daily backup of network data.
· Troubleshooting of hardware problems related to desktops etc.
· Installation of Various Software’s and client’s business Applications etc.
Monitoring as a representative of IT Management:
· To guide the users with regard to company’s IT security policies, so that they are followed.
· To guide the Users in following the prescribed Back-up procedures and guide the Branch in this regard.
· To guide the Users so that they use only licensed software, as per the company’s directions.
· To monitor proper maintenance of hardware, including preventive maintenance, as per the schedule submitted by the vendor
· To guide the Branches/ Offices in maintaining record of inventory/ new items/ movement of hardware in relevant register
Miscellaneous:
Conduct training/induction programs, related to IT, for the staff at Plant as per instructions from IS Head.
WIPRO INFOTECH
Engineer,
From 5th Nov. 2007 to 11th Nov. 2009
Site: HDFC Bank (erstwhile CBOP), New Delhi
· Looking after CBOP project in Delhi
· Managing 1st level escalation.
· Providing remote support for Lotus notes.
· Looking after Stex Application: Managing Users.
· Managing server of CBOP for Stex Application.
· Managing Finware application Servers of HDFC Bank LTD.
· Managing Lotus Domino servers of HDFC bank LTD.
Site: CITIBANK, Noida
· Leading a team of five desktop engineers.
· Managing second level escalation.
· Managing assets inventory.
· Coordinating with vendors.
RT Outsourcing Services Ltd.
Desktop Support Engineer.
From 27thApr. 2007 to 3rd Nov. 2007
· Looking after desktop support and IT facility management, managing users, Lotus notes, Install and configure LAN Card. Installation and troubleshooting for banking software.
· Looking after Stex Application: Managing Users.
· Taking care of all LAN, WAN and Network related issues.
· Server Management (Taking care of Backup, Creating and Managing User Ids and implementing Policies.)
EDUCATION
Pursuing M.Sc. in Information Technology (M.Sc. IT)
B.A from BNMU, Madhepura
CERTIFICATIONS:
ITIL V3 Foundation
MCP -- Microsoft Certified Professional
MCSA -- Microsoft Certified System Administrator
IBM Lotus Notes Domino 7 System Administration Operating Fundamentals (190-720)
TRAININGS:
MCSE -- Microsoft Certified System Engineer
CCNA -- Cisco Certified Network Associate
CLP -- Certified Lotus Professional
About Myself
Strength : Hardworking, Confident, Perseverance, Adaptable
Personal Information:
Father’s Name : Md Nasim
Nationality : Indian
Marital Status : Single
Language : English, Hindi, Urdu
Phone : +91 9876543210
Declaration:
I confirm that the information provided above are true to the best of my knowledge and belief.
Place:
Date: FATIMA KARIM
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