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Sunil Kumar 125/16 S N Road
Kung Coloni, Mumbai.
Contact Number. 9876543210 E-mail: sunil@gmail.com
Career Objective
Looking challenging and rewarding career in IT Industry wherein I can contribute my knowledge and skills.
Educational Background:
v M.Sc. (Computer Science) from M. D University Rohtak, Haryana
Summary of Skills:
ERP Package : SAP ABAP Net weaver 7.0
Operating System : Window 2000, XP, 2003, Win7
Abap Skills: I have a sound knowledge in SAP ABAP and very good understanding on the following topics.
DDIC Table, Views, Search Help, Structure, Table Type
Reporting Object Oriented ALV.
Screen Painter Module pool Program
Database Update Synchronous, Asynchronous update
Layouts Smart forms.
Enhancement techniques User-Exits & Business Add Inserts (BADIs),
Data transfer BDC, BDC Using BAPI
Cross Application techniques BAPI, RFC
Employment:
MetLife Global Operation Service Center 15th Dec, 2009-24th June 2012.
Sr. Quality Analyst
Responsibilities:
- Performing Quality Checks on the team and provide them regular feedback.
- Attending Process Calls to discuss updates with clients and making sure that the same has been downloaded to the team members.
- Conducting skill verification assessments regularly to check the knowledge of team members and Co-ordinate with the training team to arrange refresher training
- Participate in Calibration Call arranged by clients to ensure both the parties on same page <It is a monthly exercise>
- Preparing Reports as per the requirement of Operation Team and Quality Team.
- Creating Macro tools for Quality and Operation team.
HCL Technologies Ltd. 26thNov 2007-7th Dec 2009
Sr. Technical Support Officer
Description: Sprint Nextel is a largest Telecom Service provider in the US market. It operates a nationwide digital wireless network with more than 40 million subscribers. It also provides cellular access on a wholesale basis to other carriers.
Responsibilities:
- Performing Quality Checks on the team and provide them regular feedback.
- Providing floor support to the team members.
- Conducting regular feedback sessions with the team to discuss Achievements, Targets and planning to meet the Targets.
- Attending Process Calls to discuss updates with clients and making sure that the same has been downloaded to the team members.
- Conducting skill verification assessments regularly to check the knowledge of team members and Co-ordinate with the training team to arrange refresher training
- Participate in Calibration Call arranged by clients to ensure both the parties on same page <It is a bi-weekly exercise>
- Preparing Reports as per the requirement of Operation Team.
- Actively participate in the governance audit conducted by corporate quality team to ensure updates are being shared properly with in the each LOB by asking questions regarding updates to the team members and checking the PSB "Pre-Shift Briefings" Sheets.
SN Export August 2005 – September 2007
(Partner)
Hartron June 2004 – July 2005
Trainer
Details of Onsite Travel and Visas:
Country Visited | Period | Type of Visa | Visa Validity |
USA | 3 months | B1-B2 | 2019 |
Details of Professional/Educational Qualification:
Qualification | Year of Passing | Board/University/Institute | % or Grade |
SAP ABAP | 2013 | Lithan Genovate Mumbai | 81% |
M.Sc. Computer Science) | 2004 | M. D. University | 71% |
BA | 2002 | KUK University | 53% |
12th | 1999 | Haryana Board Bhiwani | 57% |
10th | 1997 | Haryana Board Bhiwani | 50% |
Personal Details:
Date of Birth : 12-01-1990.
Nationality : Indian
Marital Status : Single.
Others Relevant Details:
Remuneration Expected : As per Industry standard
Holding Valid Passport : Yes
Visa : Yes.
(Sunil Kumar)
Place: Mumbai Date:
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