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VISHNU SHARMA
+979876543210
vishnusharma@yahoo.com
OBJECTIVE:
To
contribute acquired skills within an organization offering opportunities and
advancement.
HIGHLIGHTS:
• Adapts easily
to new concepts and responsibilities
•
Result-oriented and can work effectively; individually or as a team member
• Self-starter
who does what needs to be done without being asked
• Effective
communication skills, both oral and written
•
Knowledgeable in using the Microsoft Office and other programs, able to surf
the internet
PERSONAL
INFORMATION:
Birthday: September
2, 1985
Civil status: Single
Sex: Male
Age:
29
years old
Height:
5’5”
JOB EXPERIENCES:
EMPLOYER
NAME: SALEH BIN LAHEJ HOSPITALITY DIVISION
(EMIRATES
INTERNATIONAL RESTAURANT-CHILIS)
Address: P.O. Box 1443,
Dubai, UAE
Telephone number/local: 04-3440088
Position: Call Center
Agent
Inclusive Dates: Aug 19, 2011 to
Present
Immediate Supervisor: Mr.
Hassan Abdul Ghany
Reason for Leaving: Career Growth
Department Assigned: Home Delivery
Department
Nature of work:
ü Take
orders from local clients across Dubai & Sharjah, UAE.
ü Restaurants
includes: Chili’s, The Pizza Company, Romano Macaroni Grill, El Chico, Pinoy
Grill and Black Canyon.
ü Assisting
& reporting to the Call Center Director
ü Reporting
to the Manager and Supervisors
ü Getting
daily sales and encoding it on the system
ü Preparing
daily and monthly sales reports
ü Outbound
calls for a Phone Survey for Customer’s Feedback, maintaining the daily
complaints in excel format
ü Maintaining
Office files/records
ü Preparing/making
letters and memos
ü Training
new agents in all the menus and in English communication skills.
ü Organizing
activities in the call center
EMPLOYER
NAME: TRANSCOM PHILIPPINES (Pasig)
Address: Pasig City,
Philippines
Position: Customer Service
Representative
Inclusive Dates: June 29, 2009 to
June 23, 2010
Reason for Leaving: Work Abroad
Department Assigned: Sears
(Catalogue Support)
Nature of work:
ü Organizing
activities in the call center
ü Provides
quality customer service to Sears customers
ü Maintaining
target sales and average handling time set by client.
EMPLOYER NAME:
SPI GLOBAL (E-PLDT VENTUS, Libertad)
Address: Mandaluyong
City, Philippines
Position: Advanced
Customer Service Representative
Inclusive Dates: December 21,
2007 to January 21, 2009
Reason for Leaving: Career
Advancement
Department Assigned: Dish
Network Account
Nature of work:
ü Provides
technical and customer service support to Dish Network Customers
EMPLOYER
NAME: IBM BUSINESS SERVICES NC.
Address: Quezon City,
Philippines
Position: Business Center
Staff
Inclusive Dates: May 30, 2006 to
September 30, 2007
Reason for Leaving: MBA class
Department Assigned: Procter
and Gamble Account
Nature of work:
ü Handles
employee’s needs (transaction, paper works, computer works, encoding events,
booking a flight)
ü Administrative
works
ü Executive
Secretary
ACCOMPLISHMENTS:
April
3, 2009 Certificate of Recognition for Achieving:
95%
Overall Score and 100% Solution Score
PLDT
Ventus: Achieving Numerous World Class Customer Service
2004
(Financial Manager) Feasibility study (Entrepreneur Project: selling of bags)
EDUCATIONAL
BACKGROUND:
Graduate School
2004-2008
Master in Business Administration
(MBA) Major in Management
(Earned
Units)
St.
Paul University Quezon City, Philippines
College Level
2000-2004
Bachelor of Science in Commerce
Major in Business Management
St.
Paul University Quezon City, PhilippinesDownload Resume Template