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ABHILASHA ROUL

Contacts: 09876543210

 E-Mail: abhilasha@gmail.com

Seeking assignments in Distribution Management, Supply Chain Management and Client Relationship Management with leading organisation of repute

Sector Preference: Service (Banks & Consultancies), Manufacturing (Garments & F.M.C.G) and Retail

PROFILE SUMMARY

Result oriented professional with nearly 4 years of experience in Distribution Management, Supply Chain Management, MIS Reporting, Liaising & Coordination and Cost Control. Skilled in recognizing / establishing financially strong & reliable channel partners for deeper market penetration along with providing training & direction for ensuring quality performance. Resourceful in managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Adroit in attending to clients’ complaints and undertaking steps for effectively resolving them

Proficient in interacting with the customers to gather their feedback regarding the product satisfaction. Expertise in developing vendors into strategic partners as well as identifying and developing potential vendors / suppliers for achieving reduction in prices and timely delivery. Deft in executing and evaluating projects from profitability view as well as taking the advantage of technical background, regularly suggesting methods to reduce breakdowns and increase efficiencies. Excellent leadership, communication, client servicing and organisational abilities.

KNOWLEDGE PURVIEW

CRM                       Trade partners Relations, Planning, Service Related Policies, Profitability Analysis, Controlling Cost, Team Management and Feedback Analysis

MIS                         Back-end Sales Support & Coordination, Product Realization Analysis, Orders & Target Analysis & Ascertainment, Stock & Sale Report Analysis and Database Management

Operations            DSR Analysis of Marketing Team, Tour Planning, Expense Management of Marketing Staff and Hospitality Management

SCM                        Follow up in Refilling of Stocks at Distributor & Showrooms, Goods Dispatch & Inward Analysis, Transport Viability Analysis in relation to time & cost, right packaging follow up & Customer Grievance Management in relation to supply & Inventory Management

Finance                  Claims Management in relation to Debit & Credit Notes, Debtors Reconciliation, Tax & Insurance Management

ORGANISATIONAL EXPERIENCE

Body Care International Ltd., New Delhi                                                                                                 Jun’ 11 – till date

Designation: Assistant Distributor Relation Manager

Highlights:

·       Distinguished efforts towards achieving the Supply Chain and Delivery Targets month-on-month

·       Pivotal in utilising the manpower along with reduced their efforts

·       Effectively ensured that the organization meets the customer requirements and coordinated with the Internal Departments in expediting customer’s issues

·       Instrumental role in assisting for the creation policies that helps in giving better service to customers

·       Essayed a stellar role in assisting & controlling the Service Department Team in day-to-day handling of queries

·       Served as the In-charge of all operations related to customer service, sales, marketing, performance, etc.

·       Contributed significantly towards managing the claims of customers as well as looking after other financial aspects as to bank reconciliation, debit & credit notes, insurance, tax etc.

·       Dexterously involved in controlling the cost related to service, product, transport, branding, inventory, etc.

·       Shouldered the responsibilities of preparing & monitoring the MIS Reports related to sales, supply, schemes, orders, expenses, etc.

·       Accountable for assisting & coordinating with the distributors in day-to-day business

·       Created history by achieving 1, 50, 000 units sales/dispatches in Apr’ 2012 in body care in 12 yrs and also made the company stand among top 5 distribution companies in India in inner wear/ lounge wear market

·       Implemented online order booking system to ensure distributors access to book orders directly into company and have easy access to warehouse stock.

Royal Classic Polo, Tirupur, Tamil Nadu                                                                                                 Jun’ 09 – May’ 11

Designation: Executive MIS & HR

Highlights: 

·       Distinguished efforts in assisting management in decision making & creating policies for the organization through MIS Reports, pertaining to sales, expenses, orders, etc. from Distributors & Marketing Team

·       Pivotal in coordinating with the marketing team in generation of orders, service to customers, sales, market & product related queries, new schemes, feedbacks, etc.

·       Maintained coordination with the Supply Chain Department for Dispatch Planning, Order Creation, Stocks & Sale Analysis, etc.

·       Shouldered the responsibilities of:

o    Assisting the HR team in Performance Appraisal, Expense Management, Incentive Management, salary & MIS Reports, etc.

o    Coordinating & assisting the Finance Team in settlement of claims & other financial issues

o    Administering the online sales force automation

·       Instrumental role in assisting & coordinating with every departments in providing effective & in-time service to channel partners, customers etc & ensuring the satisfaction level is maximum

EDUCATION

2009                       MBA (Finance & Marketing) from Karunya Institute of Technology & Science, Karunya University with 73% marks

2007                       B.Com. (Hons.) from B.J.B (Autonomous) College, Bhubaneswar, Utkal University, Bhubaneswar with 65% marks

TRAININGS ATTENDED

Project Title                       :               Stock Volatility of 5 major Oil Companies in India

Organisation                      :               India Bulls Ltd., Coimbatore, India

Duration                              :               3 Months

Project Title                       :               Export Marketing System

Organisation                      :               National Aluminium Company Ltd., Bhubaneswar, Orissa

Duration                              :               1 Month

EXTRAMURAL ENGAGEMENTS

·       Received the Scout with Governors Certificate Award in 2002

·       Took part in following competitions / meets:

o    Business Quiz at various B Schools

o    Management Meets

o    National level Athlete during school

IT Skills: Proficient in Statistical Package for Social Sciences, FIT, VASTRA & FOXPRO (Textile Management Tools), MS Office and Internet Applications

PERSONAL DETAILS

Date of Birth                         :               16^th November, 1989

Residential Address           :               Plot No. 15, GF-12, Ekta Society, Sector - 3, Vaishali, Delhi – 963258 India

Languages Known               :               English, Hindi, Oriya and Bengali

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