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VINEETA SHARMA
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VINEETA SHARMA
Seeking
assignments in Customer Service / IT / Marketing / Operations with a growth
oriented organization of repute
BRIEF
OVERVIEW
þ MBA with nearly 4 years of total experience including
2 years in Educomp Solutions Ltd
þ
Worked
with LIC, as Financial Service
Executive in Bank Assurance & Alternate Channel.
þ Highly competitive, self
starter, disciplined and goal oriented professional.
þ An effective communicator
with excellent relationship building & interpersonal skills. Strong
analytical, problem solving & organizational abilities.
ORGANIZATIONAL
SCAN
From July 11 till date with Educomp
Solutions Ltd as Smart Class Coordinator
þ Working as a Smartclass
Coordinator and posted at a
prominent and biggest (with 77 Educomp Technology Enabled Classrooms) school in
Kanpur.
þ Give support to
school teachers for better use of company's product SMART CLASS.
þ Formulating and Implementing results
oriented technical support and plans to achieve target and ensure remove the problems.
þ Performing routine audits of systems and
software.
þ Applying operating
system updates, patches, and
configuration changes.
þ Installing and configuring new hardware and software.
þ Adding, removing, or updating user account information, resetting passwords,etc.
þ Answering technical queries and assisting users.
þ Documenting the
configuration of the system.
þ Troubleshooting any reported problems.
þ Ensuring that the network infrastructure is up
and running.
þ Organizing training programs.
þ Compiling the information of client
feed back so as to facilitate formulation of effective strategies by top
management.
þ Regular reporting about the
conditions / customer feed back so as to facilitate formulation of effective
strategies by top Management..
þ Sort out data related
problems of teachers.
þ Coordinating
with school management and updating
Smart Class Usage & company’s payment schedule.
From Oct 09 to Dec 10 with LIC, Kanpur as Financial
Service Executive in Bank Assurance &
Alternate Channel
Key Result Areas:
þ Sales &
Marketing: Handling the marketing and sales operations for
achieving increased growth & profitability. Selling insurance products
through the Bank Managers. Identifying new streams for revenue growth &
developing plans to build consumer preference. Using sales forecasting to
ensure the sale & profitability of products; analysing business
developments & monitoring market trends.
þ Business Development: Identifying prospective clients, generating business
from new accounts & developing them to achieve consistent profitability.
Initiating contact with potential customers for developing leads, sales &
cross selling insurance products. Building and maintaining healthy business
relations with major clientele, ensuring maximum customer satisfaction by
achieving performance parameters delivery & quality norms. Organising
various promotional activities for business expansion.
þ Channel Management: Identifying and networking with financially strong and
reliable customers / Bank Managers & employee resulting in deeper market
penetration and improving market share. Developing and appointing new specified
persons from banks to expand product reach in the market and coordinating with
the Bank to assist them to promote the product.
þ Customer Relationship
Management: Maintaining cordial relations with customers to sustain
the profitability of the business. Maximising customer satisfaction level by on
time delivery, monitoring customer complaints, providing efficient
services. Handling customer grievances
and resolving their issues for customer retention.
Notable Attainments:
þ Essayed a key role in achieving:
o 2 Bima banks on number of policies based (200).
þ Actively qualified most of the competitions declared by
LIC for FSEs.
þ Mapped Gramin Banks as corporate agents.
Commenced
career with Idea Cellular Ltd , New Delhi as Customer Care Executive from Mar’06-May’07
SCHOLASTIC
2009 MBA from
CSJM University Kanpur with First Division
2003 B.Sc.
from
CSJM University Kanpur with Second
Division
2000 XII
from
UP Board with First Division
1998 X
from UP Board with Second Division
KEY
ENHANCEMENT SCHEDULES
Summer Internship
Title : Comparative Analysis of
Insurance Products
Organization : ICICI
Prudential, Kanpur
Seminar
þ Challenges in HR
BEYOND
CURRICULUM
þ Active Member of Organizing Committee at various Cultural
Festivals in College.
PERSONAL DOSSIER
Father’s
Name : Mr.P K harma
Date of Birth : 1 Aug 1985
Address : 84/8 Benajhabar Colony, Kanpur – 963258
Linguistics
Abilities : English and Hindi
Marital
Status : Single
Date:
Place:
(VINEETA SHARMA)
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