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SONIA PETER

 

Flat 309 M K Road Dubai, U.A.E.

Email Add: sonia@yahoo.com

Mobile No:  +971-9876543210

OBJECTIVE

To obtain a responsible and challenging position with a progressive firm that will utilize my skills/experience and provide growth opportunities.

QUALIFICATION OF SUMMARY

•       Over five years of extensive experience in the field of sales

•       Highly skilled in greeting guests with a gracious smile and offering them to help with their shopping needs

•       Proven ability to suggest, choose, and help locate products based on guest needs and desires

•       Track record of maintaining current knowledge of company’s products, marketing programs, promotions, and         

               Media plans

       •        Demonstrated ability to guide customers from the beginning to end of their sales journey.

KEY COMPETENCIES & SKILLS

Ø  Business management, people skills, attention to details, commercially aware,

Ø  Guest satisfaction, influencing skills, event management, managing budget,

Ø  Self- motivated, cost control, optimizing performance.

WORK EXPERIENCE

                                               

HOTEL SALES ASSOCIATE - From November 2011 - October 2012, (JINDOL Hotel, Bahrain)

   

Duties & Responsibilities:

·          Sell hotel guestrooms groups, banquet facilities through direct client contact to maximize total rooms revenues and profits.

·          Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.

·          Develop and maintain relationships with key clients in order to produce group business

·          Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.

·          Confirm in writing to the client all requirements via sales contract.

·          Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.

·          Respond quickly to guest requests in a friendly manner

·          Follow up to ensure guest satisfaction.

FREELANCE SALES AGENT - From July 2007 ~ August 2011, (Buy and Sell / Car Restoration)           

Duties & Responsibilities:

·         Established relationships with new customers – Showed customers how to use acquired vehicles after delivery

·         Maintained existing customer base thru meeting, emails and phone

·         Advised customers regarding payment options and other loans, leasing banking terms

·         Negotiated delivery and price variations

·         Kept Management daily updated with record of sales and orders – Tracked progress of existing orders by contacting or liaising with suppliers

·         Effectively carried out relevant paperwork

·         Kept track of quantities of cars on display

·         Maintained familiarity with used cars and kept updated about competitor products

·         Kept updated on changes in pricing, leasing programs, different incentives, campaigns and tradeshows

SALES & MARKETING ASSISTANT - From April 2010 ~ September 2011 (Applebee Incorporated)

Duties & Responsibilities:

·          Organizes and supervises on-site sales blitz activities to boost incremental sales.

·          Initiates and organizes relevant events and sponsorships for potential lead acquisitions and relationship management

·          Periodically conducts industry studies, area saturation activities for better market penetration on handled industry classifications.

·          Responsible for the preparation of Monthly Sales and Disbursements Report

·          Attends to customer queries and complaints.

·          Assists in the actual delivery of goods and collection of payments when necessary

·          Handles customer accounts through the use of MS Excel to ensure accuracy and currency of payments and outstanding balances.

SERVICE ASSOCIATE - From March 2009 ~ March 2010, (LBC PHILIPPINES)

Duties & Responsibilities:

·          Accurately and efficiently process customer transactions

·          Process all customer transactions in a professional and positive manner

·          Execute a customer first attitude towards all clients

·          Manages all customer requests and complaints

·          Assists, observes, and get feedbacks from the customer on how to improve our service

·          Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

·          Records customer inquiries by documenting inquiry and response in customers' accounts.

·          Improves quality service by recommending improved processes; identifying new product and service applications

EDUCATIONAL BACKGROUND

De Los Santos-STI College                                             

Bachelor of Science, Major in Nursing

June 2004-April 2007

Centro Escolar University, Mendiola                              

Bachelor of Science in Commerce, Major in Business Management

June 2000-March 2004

TRAINING AND SEMINARS ATTENDED

April 2009                              Basic Life Support and First Aid Training

                                                Philippine National Red Cross - Rizal Chapter, Pasig City

March 2007                           Bioethics: The Battle between the Moral and the Ideal

September 2006                 Sexuality Lies and Psychiatry: A Fundamental Look on Human   Society

Character Reference available upon request….

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