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                                            RESUME

(SALES, SERVICE, IC, MIDDLEWARE)

Sunita Reddy, MSc                                                                        +91 9876543210

SAP Consultant (SAP CRM FUNCTIONAL)                                                                                              sunita@gmail.com

CAREER OBJECTIVE

 

To be in a position that calls for handling entire responsibility of a multi-national Organization with major responsibilities that will effectively utilize my communication, leadership, and organizational skills to its growth and development through smart work and dedication in the field of SAP as CRM FUNCTIONAL CONSULTANT where I can share and enrich my knowledge.

WORK SUMMARY

 

·        SAP CRM Functional consultant with 3.6 years’ experience of total 4.6 years’ experience in support of SAP CRM production support projects and one implementation project for a US based MNC.

·        Having sound knowledge in customizing and configuring the Basic functions like Organizational data determination, Partner processing, Transaction Processing text determination, Activity management, Territory management, status profiles and Action profiles.

·        Proficient in configuring and customizing the key concepts of Marketing which includes  Campaign management, Personalized mail forms, Externalist management,  Marketing calendar, Segmentation and Lead management.

·        Well versed in Configuring and Customizing the key core concepts of Service such as Service Process, Installed base Management, return and Complaint management, warranty claims, IC Profiles.

·        Experience in Web client such as Agent Inbox, CIC-Web client profile, Business Transaction profile , Navigation Bar, Transaction Launcher , , Interactive scripting.

·        Good functional Experience of Middleware in BDOC’S, data exchange between ERP backend & SAP CRM, and consistency & monitoring of the data exchange.

·        Experience in WEB UI.

·        Has in-depth Business and industry knowledge in CRM processes.

·        Excellent verbal and written communication skills in order to facilitate business and technical discussions and document solutions.

·        An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business.

TECHNICAL SKILLS

SAP CRM                    :         SAP-CRM (7.0v)

Microsoft   Dynamics:         Microsoft dynamics AX 4.0 (ERP)

Operating Systems       :        Windows 7/XP/server2003

Tools                              :         Ms-Office

WORK EXPERIENCE

·        Worked as a Trainee chemist in R&D department for Neuland laboratories from Sep 2008 to July 2009.

·        Worked as a Service representative for TTK Health care Ltd from Oct 2009 to Dec 2009.

·        Working as a SAP CRM Functional consultant for UF Consultant private limited Bhubaneswar from Jan 2010 to till date

Project-1 Details

·  Client                              :           Nokia Siemens Network

·  Role                                :           Functional Consultant - SAP CRM                              

·  Environment                    :           My SAP CRM 7.0

·  Business Areas                :           CRM

·  Team Size                       :           12 

Responsibilities/Deliverables:

·  Involved in understanding of business process and business rules.

·  Carried out CRM master data configuration for business partners, products and organizational structure.

·  Worked on organizational data determination rules.

·  Worked on business partner integration between R/3 and CRM business partners.

·  Worked on number range strategy for business partners and sales documents.

·  Worked on segment builder to create target groups based on attributes of business partner’s master data.

·  Configured sales transactions and item categories.

·  Configured partner determination procedure.

·  Configured activity reasons with specific to particular sales transaction types.

·  Configured incompletion log for the sales transaction.

·  Created CRM organizational model.

Base customization:

·        Involved in creation and customization of Business partners. created number range and grouping, different roles for maintaining Business partners, created regions, and configured field setting as well as visual configuration tools(VCT).

·        Created Business partner relationship in various groups and maintained it as per requirement customization of business partners included in maintaining the forms of address, data origin and status management.

·        Created BP relationship category as per client requirement.

·        Implemented ODP, action profile to relevant transaction types for automatic partner processing.

·        Define rules to organize the organizational unit responsible and assign specific attributes to the organizational units and also link to hierarchies to form functional relationships.

·        Formation of organizational model includes divisions, distributions, tupples and maintenance of the sales area data for carrying out the sales process of an organization, create position, user and assign it to organization model assign attributes to the position.

·        Customized PDP using access sequence, status profile, text determination procedure, and item category determination and used in appropriate transactions.

·        Territory management, customized territory hierarchies, categories, valid period and business partners, subsequently assigned to hierarchy nodes in the organization unit.

·        Coping control and incompleteness check for transaction.

·        Setting for opportunity as sales assistance, buying center, opportunity group, opportunity priority and origin.

·        Customized the Transactions (Business activities lead, opportunity, quotation). Customized and configured partner determination procedure, status profile, organizational data profile, and date management. Copying control in transaction.

·        Setting for lead as lead qualification, group, origin, priority, and questionnaire.

·        Configured opportunity management with sales cycle to control sales process. Managing actions in transactions. As per qualification level converted lead to opportunity through copying control procedure.

·        Customized the Business activity by creating action profile. Customized Task management.

·        Customized and configured Action profile as per user criteria for transaction.

·        Customized Product hierarchies, categories, created attributes, set types, assigned attributes to set types further assigned set types to the hierarchies and categories and then to the product. Configured additional relationship to the product.

Sales:

·        Created and customized lead.

·        Define the transaction types. Item categories and Item category determination.

·        Under PDP defining access sequence, partner functions, and assigning PDP to transaction types.

·        Qualifying lead into opportunity, customizing sales cycle phase, phase analysis, assigning phase to opportunity.

·        Under opportunity did setting for opportunity group, origin, priorities.

·        Customized sales quotation, sales order as per client requirement.

·        Copying control, follow up transactions.

·        Copying of Business activity and task and assigning them to various phases of sales process.

IC Web Client:

·        Define IC web client profile, frame work profile and assign it to organization structure as per client requirement.

·        Defined navigation bar profile. Configured navigation bar and transaction launcher by integrating new buttons into navigation bar.

·        Configured Toolbar by defining new toolbar buttons and toolbar profile.

Web UI:

·        Defined navigation bar profiles. Configured navigation bar and transaction launcher by integrating new buttons into navigation bar.

·        Assigning work center & work center link groups to navigation bar profile.

·         Assigning logical links & direct links to navigation bar profile.

Middle ware:

·        Maintain RFC destination for R/3 system.

·        Involved in uploading customers from R/3 source system to CRM in data exchange.

·        Involved in activating outbound queues in R/3 and inbound queues in CRM.

·        Initial download of R/3 related data and its monitoring.

Project Details

·        Client                           :           Whirlpool Corporation USA

·        Role                             :           Associate Consultant – SAP CRM Consultant             

·        Environment                 :           My SAP CRM 7.0

·        Business Areas :           CRM

·        Team size                  :          8

Responsibilities/Deliverables:

·        Evaluated SAP CRM system.

·        Customized the master data that includes, organizational structure, Business Partners, Products, and created territory management.

·        Facilitated in design and implementation of Organization model.

·        Performed the required customizing settings for Partner processing and activity management.

·        Worked on segment builder and business partner segmentation and created different target group.

·        Configured campaigns, campaign types, campaign elements and assigned target groups.

·        Assigned Product proposals to Particular campaigns.

·        Configuration of service order management such as service order quotation, service employee resource planning, service confirmation processing.

·        Customized service agreements, service contracts, service level agreements.

·        Handling various tickets of client’s issues, Ticket resolution as per priority.

·        Handled tickets regarding Business Partner, Organization model

·        Solved issues regarding campaign elements, types, tactics, objectives also worked on segmentation

·        Configured the personalized mail forms.

·      Configuring and customizing IC win client profiles such as Customer Interaction Center profiles, component, configuration, action box configuration, interactive scripting, reminder scripting.

Personal details:

·        Name of the candidate : Sunita Reddy

·        Fathers name              : Mohan Reddy

·        Date of birth               : 017/02/19890

·        Marital status             : Single

·        Languages known       : English,Hindi,Telugu

·        Address details            : Reddy,

                                             :  Mahimalur,

                                             : Atmakur,

                                             :  Nellore,

                                             : AP- 963258

        

EDUCATIONAL BACKGROUND

Master of Science (MSc) from S.V University of Thirupathi

Bachelor of Science from S.V University of Thirupathi.

Date:                                                                                                               Sunita  Reddy

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