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Mugoiri Girls High School
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SHILA
SHAW
C/O M.G. NJUGUNA P. O. Box 963258
Nairobi Kenya
Cell: 09876543210
Email address: shilashaw@gmail.com
CAREER
OBJECTIVE
To work in the company’s IT department, ensuring that
the company’s interests are at all times protected and that all work undertaken
for and by the company is within the objective it was established.
PROFILE
- Team player and with ability to
positively influence performance.
- Enthusiastic self-starter who
can boost productivity, cut costs, foster efficiency, and ensures profitability.
- Goal-driven achiever with strong
organizational skills and detail orientation.
WORK
EXPERIENCE
Database
Administrator –Smart Applications International Nov
2011 – To date
- Defining
the Schema by determining what data needs to be present in the system and
how this data has to be represented and organized.
- Liaising
with Users by interacting continuously with the users to understand the
data in the system and its use.
- Defining
Security & Integrity Checks by finding out about the access
restrictions to be defined and defines security checks accordingly.
- Defining
procedures for backup and recovery. Defining backup procedures includes
specifying what data is to backed up, the periodicity of taking backups
and also the medium and storage place for the backup data.
- Monitoring
Performance by continuously monitoring the performance of the queries and
take measures to optimize all the queries in the application.
- Develop
and test database migration procedures and also document migration
procedures and test results
- Providing
technical assistance to other team members
Senior
Systems Technical Officer –Smart Applications International Feb 2010 – Oct 2011
- Installing
the software on client’s machine including setting up the database;
- Querying
the database and giving reports using Crystal reports,SQL,ORACLE;
- Training
the users on how to use the software;
- Maintaining
the hardware used for the system and ensuring that antivirus is updated on
all client machines;
- Ensuring
data integrity and security both at site and at the main server;
- Supporting the roll-out of new
applications
- Managing
a team of Support Officers to ensure that all our clients are given fast
and efficient support 24/7;
- Monitoring
and maintaining computer systems and networks;
- Taking
staff/clients through a series of actions, either face to face or over the
telephone;
- Troubleshooting
system and network problems and diagnosing and solving hardware/software
faults;
IT
Support Assistant – Hardi Enterprises Limited Feb 2009- Dec 2009
- Conducting virus checks and troubleshooting hardware;
- Inventorying hardware;
- Conducting file maintenance changes
when needed and providing printer support, respond to PC hardware,
printer, and network connectivity support calls;
- Install Operating system in new Pc's
and also install anti-virus software and updates, respond to staff calls
and guide them in troubleshooting.
Property
Management Unit Intern - United Nations Office Nairobi
·
Taking
inventory of the equipment belonging to
the United Nations;
·
Updating
and editing the asset management database;
·
Creating
and updating database of the
non-expendable inventory intended for
donations;
·
Tagging of their newly purchased equipment and
putting the details into the Hardcat Asset Management database,
·
Checking
if the newly purchased computers are working and installing the required
software.
·
Generating
management reports using crystal reports, excel and Hardcat Software
·
Preparing
of Property Survey Board (PSB) case reports for UNON, UNEP and UN-Habitat and
implement the decisions of the Board
Safaricom Initial Public Offering Clerk - Citi Bank Group March-May 2008
- Input of the customers details into
the database;
- Going through the application forms and
ensuring that the data in the database matches that in the forms;
- Correcting and updating the database
accordingly;
- Helping customers to fill their application
forms;
- Answering calls about the application
process and guiding the customers.
Marketing
Department Intern – Kenya
·
Maintaining
and Updating the Kenya Airways website;
·
Overseeing
the electronic robots that feed payment transactions data to the reservations database
management system;
·
Checking
that the information in the reservations system is updated correctly,;
·
Canceling
bookings that were made fraudulently using stolen credit cards and generally
ensuring that the robots run as per schedule;
·
Handling
queries and complaints from customers and ticketing agents about online
bookings.
EDUCATION:
Institute of
Software Technologies
July 2008- May 2010
·
Diploma in Oracle
§ Oracle application development
§ Oracle system
administration
§ Sql, Pl/Sql,
§ Linux
§ Networking
Kenyatta
University
Sept 2004- Dec 2008
·
Bachelor Of Science in Computer Science
African Virtual University March 2004-Sept 2004
·
A+ PC Repair
·
Programming in Visual
Basic
·
Photoshop, Ms. Office
·
Kenya
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