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CURRICULUM VITAE
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Airtel Malawi
P.O. Box 7414
Lilongwe, Malawi.
Phone: 09876543210
E-mail: roopa@gmail.com
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1.0 Job Objective
To
obtain Information Management position that will allow me to utilize my
specialized skills and has potential for growth.
2.0 Education
Bachelor of Information Science (2006-2009)- Upper Second
Class
Institution of
study: Mzuzu University
Skills:
ü Information and
Knowledge Management
ü Customer/Client
Service
ü Telecommunications
ü Web Design and Development
ü Project
Management
ü Communications
ü Digital
Librarianship
ü Information and
Communication Technology (ICT)
Malawi School
Certificate of Education (2002-2005)– Achieved an aggregate of 10 points in
the best 6 subjects including English and Mathematics.
Institution of
study: Nyambadwe Secondary School
3.0. Professional Development Courses
ü Information
security
ü Cloud
computing services
ü Introduction
to data science
ü APOGEE/Platinum
Project
ü Customer
service and soft skills
4.0 Experience
Platinum Advisor
(December 2010 – To Present)
Airtel
Malawi (P.O. Box 1666, Lilongwe)
Duties
ü Managing
vital corporate data and securing it from unauthorized third party access,
attacks and threats
ü Lodging
platinum customers adhoc queries, complaints and issues with enduring value
in AVAYA and PACS (Provisioning and Customer Care Systems)
ü Regularly
mining customer data from archival records to discover previously unknown
usage trends, digital lifestyle and behavioral patterns
ü Assisting
premier customers with High ARPU (Average Revenue Per Use) telephonically
above and beyond the call of duty
ü Managing
different client administrative accounts (Blackberry, CRBT and Inmobia).
ü Producing
different MIS reports for middle management to aid them make informed
tactical decisions.
Accomplishments
ü Created
a robust information and knowledge sharing culture and atmosphere
ü
Helped Airtel Malawi extend its market
base to about 3.2 million subscribers nationwide.
IT Lecturer/Head of
Department/College Principal (January 2010 – December 2010)
Nyasa Training College
(P.O. Box 1684, Blantyre. Behind Reserve Bank of Malawi.)
Duties
ü Taught information systems, database management systems,
end user computing, small business application systems and computer
networking at diploma and advanced levels
ü Developed different IT assessments, tests, practical and
examinations and marked them
ü Developed schemes and records of work to track teaching and
learning progress
ü Monitored students attendance, controlled excessive
absenteeism and provided pastoral care.
Accomplishments
ü Developed a curriculum of good conduct a monitoring and
evaluation tool to track learning and teaching process and progress
Research
Intern (January 2009 – December 2009)
University
of Malawi: College of Medicine Library (P.O. Box 360, Blantyre.)
Duties
ü Prepared
research instruments and data collection tools
ü Collected
and synthesized data from multiple sources and interviewed research subjects
(data triangulation)
ü Scrubbed, analyzed, profiled and presented
data using different techniques and tactics
ü Processed
different information packages using NLM Medical Classification Scheme.
Accomplishments
ü Development
of a research theme and project titled”
The implication of digital divide on the utilization of online information
resources at College of Medicine Library” whose findings helped narrow
the economic, usability, empowerment, geographical and gender digital divides
between the information rich and the information poor.
ü Coordinated
a successful user educational programme that equipped users with appropriate
information/digital literacy skills.
ü Facilitated
the virtualization of COM intellectual output.
5.0 Other Positions Held
ü Data
Manager- Concerned Youth Organization/Blantyre City Assembly (Blantyre, 2012)
– United Nations (Habitat) ICT for Youth Development Project
ü Technical
Representative (Web) – Charismatic Redeemed Ministries International
(Blantyre, 2011) URL: http://www.crmimw.org
ü Communication
Consultant – Nthiliro Art Gallery and Studios (Blantyre, 2010)
ü Information
Resources Assistant – Mzuzu University (2007-2008)
6.0 Personal Details
Born: 13th Mar, 1990
Gender: Female
Language proficiency: Chichewa and
English
7.0 Interests
ü Travelling,
reading and writing
ü Tutoring
and knowledge sharing
ü Watching
movies
ü Free
web designing for small scale businesses
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