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Shohan
Choudhary
(M K Road /
Rampoor / Nainital ( Uttrakhand ))
Contact: - +91-9876543210
E-Mail: shohan@gmail.com
I have Strong desire to pursue my career in a
well-established Industry. Having 4. 5 years experience look forward for an organization that could
help in exploring my skills in the industry. I am looking for an opportunity
that would bring out the best of my potential.
BRIEF OVERVIEW
4.4 years of
experience in customer service industry.
Admin & Operational work.
Experience in resolving customer’s non-technical queries & issues.
Proficient in understanding human & business
needs.
Counseling
PROFESSIONAL
QUALIFICATION
Diploma in Aviation ,Hospitality & Tourism
Management.
EDUCATIONAL
QUALIFICATION
Pursuing M B A from
I I PM through Distance Learning Program
M.Com from Kumaun University ( Nainital)
B.COM from Kumaun University( Nainital)
XII from Uttrakhand
Board .
X from Allahabad Board U.P .
WORK EXPERIENCE
JOB PROFILE:
Organization: Tarika’s
Jungal Park ( Tarika’s Group
of Hospitalities )
Designation : Asst. Manager ( H R )
Duration :
October, 2010 to till date
Scenario: Working for Tarika’s Jungal Park( A Unit of Tarika’s Group of Hospitalities) which is a
Luxury Resort in Corbett National Park my Work profile is to provide customer
support for Indian and foreigner customers through direct interact them.
Job Responsibilities:
To support all HR Activities
in unit as a Unit Asst. H R
Responsible for all
staff Hiring , Training Process ,
Accommodation.
Public Relation
and Event organization .
To Maintain and follow up
with all the Insurance related
Documents.
To Co-ordinate with
Co-corporate office .
To work in the areas of Training and Development coaching and
evaluation.
Develop and maintain
appropriate Staff Record for the
smooth handling and management.
Promotes
and supports Brand Voice and Brand initiatives such as Priority Clubs and
Associate Programs.
To work in the areas of sales promotion of Unit through various efforts.
Employee welfare.
To support all HR Activities
in unit as a Unit Asst. H R
Issue certificates to deserving candidates their achievements of organizational goals.
Responsible to
develop of Agreement and Contracts
to meet unit requirement.
Responsible
to Report and Co-ordinate with General
Manager and Director.
Maintains
the desired levels of quality assurance ratings, including guest comment cards,
accounting audit and inspection scores.
Briefing
to Staff for every Operational work on
daily basic
Organize Induction &Training Classes to new employees.
Organization: I I JT INSTITUTE OF FINENCE AND ACCOUNTING
RAMNAGAR (NTL) 2009 DEC TO 9 OCT. 2010.
Institute of finance ,account ,sales and retail
marketing
DEGISNATION ;
INSTITUTE INCHARGE
JOB PROFILE:
Worked as counselor cum Institute In charge .
Looked after all relevant responsibilities in order
to support operational activities.
Worked as a
faculty of personality development.
Also looked
after the work of counselor.
Worked as a
sales promoter and for Admissions in various courses .
Public
relation.
Event
organization.. Like seminars, Meetings etc.
To looked
after all the relevant activities in the Institution.
JOB
PROFILE:
Organization
: Intelenet B P O
( A
Leading National &
International B. P. O with a huge process like Vodafone , Reliance etc )
Designation : Industrial Trainee &
In-flight Attendant
Duration : February 2008 to September 2009
Scenario: Worked with Intelenet B P O as a Customer Care
Executive .
Job
Responsibilities:
Receive
Call of Customer from participants with
various regards
Solved
various quires related to various type of
customer services general queries.
Understanding
human needs & suggests products according to customer’s needs. Giving
information about latest technology & products. Making our customers more
comfortable while on using services
Understanding business needs. Doing up selling &
generating revenue for business through the best services .
Answer participant questions, as well as question
participants to obtain full understanding of what information is being
requested.
Provide quality customer service to each and every customer
Provide quality customer service to each and every customer
Communicate clearly and effectively with
participants.
Recognizing and managing assertive customer need.
Promote Teamwork..
Recognizing and managing assertive customer need.
Promote Teamwork..
KEY STRENGTHS
Have the aptitude to work in a challenging 24x7
environment.
Self-motivated and desirable to work in a Team
environment.
Problem solving skills with ability to operate
proactively and manage crisis situation.
Having problem analytical skills.
HOBBIES AND
INTERESTS
Listening to music
Travelling
PERSONAL DETAILS
Date of Birth : 016/06/1988
Father’s Name : Mr. Akash kumar
Nationality : Indian
Religion : Hindu
Sex : Male
Marital status : Unmarried
Languages Known : English / & Hindi / Basic French
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