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PINKI FLORES

S V S Compound, Fort Pilar, Zamboanga City Philippines 9632

Mobile:+9876543210

Email: pinki@gmail.com

SUMMARY

A results driven, highly motivated learner and worker with background and experience in Government Higher Education Institutions as IT Professional. Knowledgeable on all Windows Desktop and Server Operating Systems, Linux Systems Administration, Network Administration, Filemaker Pro Application Developer, Troubleshooter of IT Software and Hardware Issues. With good Interpersonal skills, willingness to learn, creative and able to prioritize and manage time to ensure work is completed for deadlines and targets.

EDUCATION

October 2011                                       Alison (elearning)

                                                                Diploma in Multimedia Development

June 1994 – April 1999                      Universidad de Zamboanga, Zamboanga City Philippines

                                                                Bachelor of Science in Electronics and Communications Engineering 

SKILLS

• Database Application Development using Filemaker Pro.
• Windows 2003/2008 Server Administration (Web, Database, Firewall, DNS, Active Directory)
• Linux Server Administration (Router, Firewall, DNS, DHCP, LDAP, Web, Database)
• Website Development using JOOMLA Content Management System
• Hands-on experience in the installation, configuration and maintenance/support of Windows Operating Systems (Windows XP, Vista, 7 and 8) and application softwares.
• Hands-on experience implementing and supporting networking technology including extensive experience with the following: Ethernet, LAN, WAN, WLAN, Firewall and TCP/IP.
• Strong Microsoft Office Application 2007, 2010 and 2013 Suites skills
• Installation & configuration of PC, laptops, tablets, smartphones as well as peripheral devices.
• Advance troubleshooting skills both software (virus removal, data recovery, configurations) hardware and peripherals such as monitor, motherboard, power supply, keyboards and mouse, UPS, etc.

IT CERTIFICATIONS

Expert Rating Certified Professional (Computer Technician Skills)                Transcript ID: 2606532

Expert Rating Certified Professional (Windows XP)                         Transcript ID: 2609345

Brainbench IT Cerfications (Transcript ID: 9958633):

Windows 7 Desktop Administration                                                          

Technical Help Desk                                                       

Network Technical Support                                             

Server Administration (Windows 2003/2008)                                                       

PERSONAL PARTICULARS

Date of Birth                   : 1 Oct 1990

Nationality                     :    Filipino                                                          

Passport No                   : BPQ9632587

Language                     :    English         

Gender                               :Female        

WORK EXPERIENCES

ZSCMST – USAID JOB ENABLING ENGLISH PROFICIENCY (JEEP) PROJECT                  

May 2008 to Present                  

Project IT Lab Manager (Concurrent Designation)

Responsibilities:

·          Performs routine preventive maintenance and repair on hardware and software.

·          Presents and implements technological alternatives to streamline functions and improve productivity.

·          Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.

·          As needed and appropriate but no less than annually, provides written technology policy guidance to supervisors, staff and consumers/participants.

·          Manages the acquisition, installation and maintenance of the organization’s local area network, hardware/software.

Zamboanga State College of Marine Sciences and Technology

May 2005 to Present

Information Technology Department Head

Responsibilities:

·          Oversees the administration of the College WAN.

·          Manage infrastructure, network, server (Windows 2003 and Linux) and security systems

·          Work with internal and external partners to ensure smooth IT operations

·          Office administration work and IT documentation

·          Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.

·          Assist in project implementation and evaluation of products and services

·          Manage hardware maintenance and repair activities.

·          Develop and implement Internal Information Systems using Filemaker Pro Database

·          Oversees all help desk activities.

·          Responds to escalated help desk issues.

·          Builds and Maintains vendor relationship

·          IT College Instructor

Aboitiz 2GO Logistics Company

December 2001 – May 2005

IT Coordinator

Responsibilities:

·          Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.

·          Escalate and route complex or unsolved problems to second level support specialists.

·          Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc.

·          Implement and administer company’s information technology policies.

ALFCOM Computer Systems

May 1999 – June 2001

Computer Technician

Responsibilities:

·          Maintain server and networks.

·        Perform tasks such as installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network.

·          Set up and maintain backup system for in-office desktop computers and file servers.

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