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Contact Details
Role-1: SAP-HCM Trainer (External Faculty)
Role-1: Team Leader (Operations and Support)
Role-2: Trainer and Executive
Role-3: Technical Associate
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Contact DetailsAmrita Pandey
Flat No.107, Anikh Appt,
Mukai Nagar, Khadakwasla (R.S)
Pune-411021, MH
( 09876543210
* amrita@gmail.com
Career Objective
To be part of a Highly Dynamic and Leading Organization .Finding Creative and Innovative solution and contributing towards the development of the organization. Seeking a Platform for SAP ERP HCM Implementation and Customization in organization working with SAP HR
PROFESSIONAL SYNOPSIS
Þ A highly competent individual with a strong performance bias and 4+ years of experience, of which 30 months in Human Resource Management with focus on Recruitment, HR operations, Training & Development, MIS, Employee Engagement and SAP HCM (ESS/MSS).
Þ Currently Self Employed and Working as Independent Counselor/ SAP HR Trainer (External Faculty)
Þ Demonstrated abilities in the area of Operations, Recruitment, Training and development, Employee engagement, HR Systems & Operations to deliver key organizational objectives.
Þ A good team player with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a success-oriented attitude.
HIGHLIGHTS – Career Growth
Feb 13 -Till Date Free Lancer Trainer/ Counselor
December 07 – July 12 Wipro BPO Pvt. Ltd. Team Leader (Operation and Support)
Roles and Responsibilities
1) Employer: Self Employed (Counselor and Trainer).
Duration: Feb 13 – Till Date
Roles and Responsibilities:
Role-1: SAP-HCM Trainer (External Faculty)
Project: Training and Counseling
Client: Free Lancer.
Location: Pune
Responsibilities:
· Working as Independent Counselor and Recruiter
· Providing Training for SAP HCM (All Modules)
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2) Employer: Wipro BPO Pvt. Ltd.
Role-1: Team Leader (Operations and Support)
Duration: May 11 – July 12
Project: Operation and Support Functions
Client: Wipro BPO (Bell Canada).
Location: Pune
Responsibilities:
· Team Handling and Workforce Management: Managing WFM and Employee Shift Request using SAP (ESS/MSS)
· Training and OJT handling: Organized and coordinated various training events and also handled OJT for many Batches.
· Reporting and Analysis: Maintaining various Reports for Training, OJT, Quality, Operations and Miscellaneous, Analyzing Actions on them (like PMS, Attrition)
· Employee engagement: Various initiatives and events pertaining to employee engagement like RnR, Team Outings
· Client Communication and Escalation: Handling various Escalations and Coordinating Clients via communication (verbal and chat)
· Other Support Function: Facilitated various Support activities and coordination with various Support functions
Role-2: Trainer and Executive
Duration: Nov 08 – April 11
Project: Training and HR Administration
Client: Wipro BPO (Talent Acquisition)
Location: Pune
Responsibilities:
· Training and Recruitment: Conducting Technical Training and looking after internal recruitment using SAP.
· Sourcing: Managing Off-campus recruitment thru referrals, EP (Experienced professional recruitment), Project trainee recruitment.
· Employee engagement: Various initiatives and events pertaining to employee engagement.
· MIS: Maintained various employee databases for employees and new hires.
· HR Support Function: Facilitated various HR activities such as PMS, HR policies and HR operations.
Role-3: Technical Associate
Duration: Dec 07 – Nov 08
Project: Technical Service Desk
Client: Wipro BPO (Dell, AT&T)
Location: Pune
Responsibilities:
· Tech Support: Providing Tech Support to US customers
· Training: Floor walking and providing support to new associates.
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Accomplishments:
- Was appreciated and awarded for Best Associate and SME.
- Was rated as an excellent performer in the entire quarterly, half yearly and annual appraisals.
- Was Member of Six Sigma Project which won Best Business Practices in IT Industry held in Delhi Nov’ 11
Training Undergone
· 5 Months Online Training for SAP ERP HCM EHP4 6.0 from Delphi Computech, Pune.
· 6 Months training in Hardware and Networking from CMS Institute, Pune.
Educational Profile
- Post Graduation Diploma in Human Resources Management – Symbiosis Center for Distance Learning, Pune scoring 65.4%.
- B.E (Computer) from JTM COE Jalgaon, Maharashtra– 2006 scoring 68.15%.
Additional Qualifications
- Certified SAP ERP HCM Associate (License Number: 0009556822)
- Cleared Train The Trainer (TTT) certification from Wipro and is a Certified Trainer.
- Diploma Course in HRD from CLHRD Mangalore University.
PERSONAL DETAILS
Date of Birth : 15th May 1986
Languages Known : English, Hindi and Marathi
Marital Status : Single
DECLARATION
I hereby solely declare that the above-furnished details are correct to the best of my knowledge
AMRITA PANDEY
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